We stock the vast majority of items, including most of the furniture in our collection, and upon receipt of payment, we will aim for you to receive your order within 2 – 5 working days, and where possible, sooner.
Certain items, such as our Dauby ironmongery collection are made especially for us when ordered and will take longer – typically up to two weeks. Delivery timings are detailed on the product page with longer lead times noted.
We pride ourselves on a very personal customer service and delivery accountability for our products, and we are very keen that the delivery doesn’t inconvenience you. To that end, your furniture delivery will be sent by courier allowing you to track the delivery. Your accessory order will be delivered either by Royal Mail, Royal Mail Recorded Delivery, TNT or by another national courier. A signature is required for all Royal Mail Recorded Delivery and courier deliveries. Again, courier deliveries are trackable.
If you have any special delivery requests such as a request to leave the parcel in a safe place or with a neighbour, please do add this to the comments box and we will do our utmost to accommodate your request.
(Mainland) UK Deliveries
Acessories and lighting – small items – £3.95
Acessories and lighting – medium items – £9.95
Furniture – medium items £25.00
Furniture – large items £60.00
Delivery charges are detailed in the checkout process and we make every effort to keep our charges as low as possible.
For deliveries to non-mainland UK addresses and certain remote locations e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands, there may be an additional delivery charge and slightly longer delivery lead-times. Please call us for details.
If you need your order urgently, please give us a call on 01480 301600 and we’ll do our very best.
We can happily deliver any of our products anywhere in the world. We suggest you give us a call on +44 (0) 1480 301600 or email at firstname.lastname@example.org us to discuss what you would like to order and where you would like it sent, and we can then find out an accurate shipping price for you.
We are working on putting international shipping rates onto the website and will keep you posted of progress. International shipping prices change all the time, so its really best to get in touch with us and we’ll be very happy to quote an exact delivery price to your chosen location.
Can I change my delivery address?
Of course! Just contact us and we’ll update your details. You can do this at any time up until 24 hours before we dispatch your item(s) for delivery from our UK distribution centre. If your items have already been dispatched, changing your delivery address isn’t usually possible, and you may be charged for arranging redelivery.
It’s been longer than the estimated lead time and I still haven’t received my order. What should I do?
Firstly, we’d like to apologise. We work hard with our manufacturers to reduce lead times and avoid delays, which we let you know about as and when they arise. If you have been waiting, please do get in touch with us and we’ll do our best to rectify the situation.
What happens if I’m not in when my items are delivered?
We use different delivery services depending on the size of the parcel.
If you’re not there when they try to deliver, our delivery partner will leave a card with your unique parcel reference number so you can arrange redelivery.
Our delivery partner will contact you before the delivery to propose a delivery date and time frame, and give you the option to reschedule this if it’s not convenient. If you’re not at home at the agreed time, your item will be returned to their warehouse. We might be able to arrange re-delivery but this might incur an extra delivery cost at the rate originally paid.
In all cases we’d advise you try and be in on the original delivery date, so your items don’t stay too long in transit and you can enjoy them as quickly as possible. Please contact us should you need help arranging redelivery.
I’ve tracked my order with your delivery company and it says it’s been lost, or has already been delivered, but I don’t have it. What should I do?
We use specialist third party companies to deliver your products to you as efficiently as possible. In rare cases they might experience a few hiccups or communication issues. The problem is most likely due to IT tracking issues, or they may have left your delivery with a friendly neighbour. Don’t worry, we’re here to help. If you still haven’t been able to track it down, just get in touch.